APAC Speech Analytics Industry Overview
The market for speech analytics in Asia-Pacific is highly competitive owing to the presence of major players in the market. Moreover, the region is amongst the most advanced in terms of technology adoption and innovation and thus the market is expected to move towards fragmentation during the forecast period.
- October 2020 - Transcosmos has released Transpeech2.0, the upgraded version of its speech recognition solution designed for the contact center industry. Transpeech 2.0 adds Quality Control Platform, AI Defender, Emotion Analysis, and Dialogue Summary features. The Quality Control Platform seeks to improve call quality and contact center efficiency. With it, supervisors can monitor, evaluate, and visualize agents' performance and then coach them to provide better service, taking into consideration their past performance results. The AI Defender automatically detects at-risk agent behaviors, such as failing to deliver required notifications or using inappropriate language, and sends alerts to supervisors' desktops.
- July 2020 - Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies, a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9's C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading.
- February 2020 - Chinese technology company Sogou this week introduced the S1 and E1 smart recorders, offering advanced features like noise cancellation, voice recognition, simultaneous translation, and multi-lingual transcription. Sogou's latest premium smart recorder carries an eight-microphone array that can capture sound within 10 meters. Driven by Sogou's artificial intelligence, S1 features a noise-canceling function that can eliminate up to 40,000 types of unwanted noises. Sogou's smart recognition technology allows S1 to convert audio to text at high speed with an accuracy rate of 98 percent.
APAC Speech Analytics Market Leaders
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Verint System Inc.
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Nice Ltd.
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Avaya Inc.
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Micro Focus International PLC
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Genesys Telecommunications Laboratories Inc.
- *Disclaimer: Major Players sorted in no particular order
