How big is the Customer Relationship Management Market?

The Customer Relationship Management Market size is expected to reach USD 72.95 billion in 2024 and grow at a CAGR of 7.74% to reach USD 105.91 billion by 2029. Read More

What is the current Customer Relationship Management Market size?

In 2024, the Customer Relationship Management Market size is expected to reach USD 72.95 billion. Read More

Who are the key players in Customer Relationship Management Market?

SAP AG, Salesforce.com, Inc., Oracle (Netsuite Inc.) Corporation, Adobe Systems Inc. and Microsoft Corporation are the major companies operating in the Customer Relationship Management Market. Read More

Which is the fastest growing region in Customer Relationship Management Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029). Read More

Which region has the biggest share in Customer Relationship Management Market?

In 2024, the North America accounts for the largest market share in Customer Relationship Management Market. Read More

What years does this Customer Relationship Management Market cover, and what was the market size in 2023?

In 2023, the Customer Relationship Management Market size was estimated at USD 67.30 billion. The report covers the Customer Relationship Management Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Customer Relationship Management Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029. Read More

What are the latest trends in the Global CRM Market?

The latest Trends in the Customer Relationship Management (CRM) Market are: a) Integration of Artificial Intelligence (AI) for predictive analytics b) Rising use of chatbots for customer service c) Increased mobile CRM adoption d) Emphasis on personalized customer experiences Read More

What challenges do companies face in implementing CRM Software?

Key Challenges companies face while implementing CRM software are: a) Data migration b) User adoption c) Integrating CRM with existing systems d) Ensuring data privacy and security Read More

Customer Relationship Management Market Report | Industry Analysis, Size & Trends

CRM Industry Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

The Report Covers Global Customer Relationship Management Market Analysis and is Segmented by Deployment Mode (Cloud-Based, On-Premise), Size of Organization (Small and Medium Enterprise, Large Enterprise), End-User Vertical (Healthcare, Retail, BFSI, IT & Telecom, Manufacturing, Media & Entertainment), Application (Sales, Marketing, Customer Service, Digital Commerce) and Geography. The Market Size and Forecasts are Provided in Terms of Value (USD Billion) for all the Above Segments.

Customer Relationship Management (CRM) Industry Overview

The customer relationship management market is highly fragmented due to the presence of both global players and small and medium-sized enterprises. Companies have been investing to incorporate AI in CRM Software. Rapid digitization provides vendors with growth opportunities. Players in the market are adopting strategies such as partnerships, innovation, expansion, and acquisitions to enhance their offerings and gain sustainable competitive advantage.

In April 2022 - Salesforce Inc. announced the expansion of offerings of Customer 360 for education institutions to provide digital-first, flexible learning options; real-time and asynchronous collaboration; and personalized experiences for students, faculty, and staff. Customer 360 for education enables colleges and universities of all sizes to build Student 360 and rapidly build new programs, such as executive education and flexible learning programs.