How big is the CRM Outsourcing Market?

The CRM Outsourcing Market size is expected to reach USD 15.74 billion in 2024 and grow at a CAGR of 5.74% to reach USD 20.76 billion by 2029. Read More

What is the current CRM Outsourcing Market size?

In 2024, the CRM Outsourcing Market size is expected to reach USD 15.74 billion. Read More

Who are the key players in CRM Outsourcing Market?

IBM Corporation, Atos SE, Capgemini, Cognizant technologies pvt ltd and Dell Technologies Inc. are the major companies operating in the CRM Outsourcing Market. Read More

Which is the fastest growing region in CRM Outsourcing Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029). Read More

Which region has the biggest share in CRM Outsourcing Market?

In 2024, the North America accounts for the largest market share in CRM Outsourcing Market. Read More

What years does this CRM Outsourcing Market cover, and what was the market size in 2023?

In 2023, the CRM Outsourcing Market size was estimated at USD 14.84 billion. The report covers the CRM Outsourcing Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the CRM Outsourcing Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029. Read More

CRM Outsourcing Market Size & Share Analysis - Industry Research Report

CRM Outsourcing Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

The CRM Outsourcing Market is Segmented by Type (Communications Management, Multi-Channel Customer Engagement, Analytic Solutions, Marketing Automation, Customer Support & Service, and Other Types), Application ( Retail, BFSI, IT and Telecom, Healthcare, Manufacturing, and Other Applications), and Geography (North America, Europe, Asia Pacific, Middle East and Africa, and Latin America). The Market Sizes and Forecasts are Provided in Terms of Value USD for all the Above Segments.

CRM Outsourcing Industry Overview

The global CRM outsourcing market is moderately consolidated with the presence of several players like IBM Corporation, Atos SE, Capgemini, Cognizant Technologies pvt ltd, Dell Technologies Inc., HCL Technologies Ltd, etc. The companies continuously invest in strategic partnerships and product developments to gain substantial market share. Some of the recent developments in the market are:

In August 2023, Arvato CRM Solutions partnered with KYP.ai to expand its AI and robotic process automation (RPA) capabilities. This strategic collaboration is set to enhance intelligent automation, offering clients more avenues for digital transformation. The partnership has introduced Arvato's Discovery Engine (ADE), fueled by KYP.ai's platform. ADE can pinpoint automation opportunities, potential savings, and utilization gaps, effectively transforming customer service by aligning people and processes.

In May 2023, Salesforce, the global player in CRM, announced plans to team with Accenture to accelerate the deployment of generative AI for CRM. The organizations intend to launch a hub for generative AI that provides businesses with the technology and knowledge they need to scale Einstein GPT Salesforce's generative AI for CRM, helping increase employee productivity and transform customer experiences. The powerful combination of Salesforce and Accenture's AI, industry knowledge, and connected consumer experience aims to provide businesses across every industry with strategies and technologies that effectively harness generative AI.