Social Media Analytics Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

The report covers Social Media Analytics Companies and it is segmented by Type ((Software (SaaS and On-premise), Services (Professional and Managed)), Module (Social Media Monitoring and Tracking, Social Media Measurement/Listening and Analytics), End-user Industry (Media and Entertainment, IT and Telecom, BFSI, Retail (including E-commerce), Travel and Hospitality, Other End-user Industries (Healthcare, Public Services, etc.)) and Geography (North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa). The market sizes and forecasts are provided in terms of value (USD million) for all the above segments.

Social Media Analytics Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

Social Media Analytics Industry Overview

The social media analytics market is highly competitive and consists of several players that make the market relatively fragmented. Multiple players specializing in a particular vertical of the market, as well as other players with just monitoring tools, are active in the market studied. Most of the major players offer all-encompassing solutions with a broad range of capabilities. However, new capabilities are being developed by niche players; for instance, Dataroma developed a real-time analytics platform indicating opportunities for optimization. Owing to such developments, there is immense scope in the market for consolidation through mergers and acquisitions. The companies are also leveraging strategic collaborative initiatives to increase their market share and increase their profitability. 

In February 2022, Qualtrics introduced XM Discover, which makes use of Clarabridge technology to help businesses better understand their customers. Using artificial intelligence and machine learning, XM Discover enables businesses to consolidate input from structured and unstructured data sources such as chat, posts on social media, and review websites onto a single platform.

Social Media Analytics Market Leaders

  1. IBM Corporation

  2. SAS Institute Inc.

  3. GoodData Corporation

  4. Oracle Corporation

  5. Salesforce.com Inc. (Tableau Software Inc.)

  6. *Disclaimer: Major Players sorted in no particular order
Social Media Analytics Market Concentration