Indonesia Business Process Outsourcing Services Industry Overview
The Indonesian BPO market encompasses a wide range of services, including customer support, back-office operations, finance and accounting, IT support, and more. This diversity leads to the presence of numerous small and medium-sized BPO companies specializing in different niches. Therefore, the Indonesian business process outsourcing services market is fragmented.
Indonesia's business process outsourcing (BPO) industry has significantly benefited from various measures and regulations implemented by the Indonesian government to attract investment and drive growth. For instance, in March 2023, the Indonesian parliament passed an emergency decree on investment and jobs into law, replacing the 2020 Jobs Creation Law. This new law aims to boost business sentiment in the country and is expected to create substantial growth opportunities for the Indonesian BPO industry. In addition, Indonesia's geographic proximity to BPO powerhouses such as the Philippines and India could help attract customers to the Indonesian BPO market.
Indonesia Business Process Outsourcing Services Market Leaders
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Genpact Limited
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Telus Corporation
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Concentrix Corporation
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EXL Service Holdings Inc.
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Transcosmos digital technology inc.
- *Disclaimer: Major Players sorted in no particular order
