Indonesia CRM Software Market Size and Share Analysis - Growth Trends & Forecasts (2024 - 2029)

Indonesia CRM Software Market Report is Segmented by Deployment Mode (On-Premise and Cloud), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Industry (BFSI, IT and Telecom, Manufacturing, Healthcare, Retail and Commerce, and Energy & Utilities), and Region. For Each Segment, The Market Sizing and Forecasts Have Been Done On the Basis of Value (in USD).

Indonesia CRM Software Market Size and Share Analysis - Growth Trends & Forecasts (2024 - 2029)

Indonesia CRM Software Industry Overview

The Indonesian CRM software market is moderately competitive, with many regional and global players. Various acquisitions and collaborations of large companies are expected to take place shortly, focusing on innovation. Some key market players include Salesforce, HubSpot CRM, Microsoft Dynamics CRM, Creatio, and others.

  • September 2023: Genesys, the technology company, unveiled a significant collaboration with Salesforce.com Inc. This strategic partnership aims to provide businesses with enhanced employee and customer experiences by bringing together bots, communication channels, and data. The joint efforts of Genesys and Salesforce.com Inc. will result in the introduction of AI-powered CRM solutions, namely CX Cloud and Genesys Cloud CX, which will integrate seamlessly with Salesforce Service Cloud.

Indonesia CRM Software Market Leaders

  1. Salesforce, Inc.

  2. Barantum

  3. Pipedrive

  4. Oracle Corporation

  5. Zoho Corporation Pvt. Ltd.

  6. *Disclaimer: Major Players sorted in no particular order
Indonesia CRM Software Market Concentration