Indonesia IT Services Industry Overview
The Indonesian IT services market is fragmented because of the presence of several companies. Some key players are Accenture, Microsoft, Hewlett Packard Enterprise Development LP, Fujitsu Toshiba IT-Services Corporation, Kharisma, TDCX, ABeam Consulting Ltd, Xapiens Teknologi Indonesia, and Cloud4C, etc. Key players in this market are introducing innovative solutions and forming partnerships and collaborations to gain competitive advantages.
- In April 2023, Seneca ESG, a business intelligence company, partnered with ABeam Consulting, a management consulting firm in Indonesia, to extend its enterprise software solutions to customers. ABeam Consulting has recognized Seneca ESG's solution in simplifying and automating ESG data management, analytics, continuous improvement, and regulatory-compliant reporting across SMEs, large enterprises, financial institutions, stock exchanges, and government bodies. ABeam Consulting is focusing on environment, social, and corporate governance and is striving to achieve carbon neutrality by 2030. This collaboration will combine Seneca ESG's and ABeam Consulting's strength areas to offer increased services for centralizing information on multiple ESG requirements and corporate transformation.
- In July 2022, SaaS startup Kapture CRM opened its Jakarta office to expand its foothold in Indonesia. The enterprise-grade, SaaS-based service automation platform will cater to the customers' demands by assisting organizations in better understanding their customers, capitalizing on technology investments, and engaging customers in a way that can lead to higher customer retention. Digital transformation is rapidly growing in the country, with new opportunities for entrepreneurship. Indonesian customers are looking for better customer service, encouraging the market vendors to provide personalized customer service.
Indonesia IT Services Market Leaders
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Accenture
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Microsoft
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Hewlett Packard Enterprise Development LP
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Fujitsu
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Toshiba IT-Services Corporation
- *Disclaimer: Major Players sorted in no particular order