Kiosk Market Size
| Study Period | 2019 - 2029 |
| Market Size (2024) | USD 32.11 Billion |
| Market Size (2029) | USD 57.32 Billion |
| CAGR (2024 - 2029) | 12.29 % |
| Fastest Growing Market | Asia Pacific |
| Largest Market | Asia Pacific |
Major Players
*Disclaimer: Major Players sorted in no particular order |
Need a report that reflects how COVID-19 has impacted this market and its growth?
Kiosk Market Analysis
The Kiosk Market size is estimated at USD 32.11 billion in 2024, and is expected to reach USD 57.32 billion by 2029, growing at a CAGR of 12.29% during the forecast period (2024-2029).
The kiosk market is growing globally, driven by the increasing demand for self-service solutions across various industries. Kiosks are interactive self-service machines that provide information, perform transactions, and offer various services to users.
- The retail industry is a major contributor to the kiosk market. Retail kiosks display product information, self-checkout, order placement, and inventory management. They enhance the shopping experience, reduce waiting times, and improve operational efficiency for retailers.
- The growing number of ATMs and kiosks across the Asia Pacific region is a significant driver for the kiosk market. In recent years, the Asia Pacific region has witnessed a rapid expansion of ATM networks and the deployment of various kiosks.
- Technological advances have played a significant role in driving the growth and development of the interactive kiosk market. Interactive kiosks are self-service terminals that provide users with information, services, or products. They have become increasingly popular across various industries, including retail, hospitality, healthcare, transportation, and more.
- The installation of interactive kiosks requires a significant upfront investment. The costs include purchasing the hardware components, such as touchscreen displays, processors, and other peripherals, and software development and customization. Additionally, there may be expenses related to installation, site preparation, and integration with existing systems.
- The COVID-19 pandemic acted as a catalyst for digital transformation across industries. Businesses realized the need to adopt technology-driven solutions to survive and thrive in challenging circumstances. As a result, there was an increased interest in deploying interactive kiosks as part of broader digitalization strategies, enabling organizations to adapt to changing consumer behaviors and expectations.
Kiosk Market Trends
Growing Number of ATMs and Kiosk across Asia Pacific is Expected to Drive the Kiosk Market
- The growing number of ATMs and kiosks across the Asia Pacific region is expected to drive the market. The Asia Pacific region, including countries like China, India, Japan, and the rest of Asia Pacific countries, has witnessed a substantial increase in the deployment of ATMs and kiosks in recent years. Several factors contribute to this trend. Firstly, the rapid urbanization and population growth in many Asian countries have increased demand for self-service options and convenient access to services.
- ATMs have become essential to banking infrastructure, providing 24/7 access to financial services for individuals and businesses. As financial inclusion initiatives and digital banking services expand across the Asia Pacific region, the number of ATMs continues to rise.
- According to NPCI, The number of ATMs under the National Financial Switch (NFS) network amounted to over 255 thousand as of January 2022. The NFS is India's largest network of ATMs, with almost 1,200 associated members and over 300 million transactions.
- Additionally, various industries, including retail, transportation, healthcare, and hospitality, are increasingly adopting self-service kiosks to enhance customer experience, streamline operations, and improve efficiency. Kiosks offer benefits such as reducing waiting times, enabling self-checkouts, providing information and directions, and facilitating ticketing and reservation processes.
- Moreover, technological advancements and innovations in kiosk hardware and software have made them more versatile and user-friendly. The integration of touchscreens, biometric authentication, voice recognition, and mobile connectivity has enhanced the functionality and convenience of kiosks, further driving their adoption.
Asia Pacific Expected to be the Fastest Growing Region
- The Asia Pacific region has a thriving kiosk market, driven by various factors such as urbanization, digitalization, and increasing consumer demand for self-service solutions. The market encompasses various industries such as retail, healthcare, transportation, hospitality, government, and banking.
- The retail sector is a significant contributor to the growth of the kiosk market in Asia Pacific. Self-service kiosks are increasingly deployed in retail stores, shopping malls, and supermarkets to enhance customer experience and streamline operations. These kiosks allow customers to browse product catalogs, check product availability, place orders, and even make payments, reducing waiting times and improving overall efficiency.
- The healthcare industry in the region has also witnessed the adoption of kiosks. Kiosks are used in hospitals and clinics for patient check-ins, appointment scheduling, information dissemination, and payment processing. They help reduce administrative workloads and provide convenient access to healthcare services for patients.
- The transportation sector utilizes kiosks for ticketing and self-check-in processes at airports, railway stations, and bus terminals. Kiosks enable passengers to print boarding passes, check flight/train status, and access travel information. These self-service options improve operational efficiency and enhance the travel experience for passengers.
- The hospitality industry incorporates kiosks for self-service check-in and check-out processes in hotels, enabling guests to bypass traditional front desk procedures. Kiosks can also be found in restaurants, allowing customers to place orders and make payments, enhancing dining experiences.
Kiosk Industry Overview
The kiosk market is highly fragmented due to the included players across the value chain of the kiosk market, including hardware, software, and solution vendors. The solution providers have begun manufacturing hardware to minimize overhead expenses and improve economies of scale. Moreover, the market is highly competitive and technology-driven. The market comprises many small players accounting for little market share individually. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their product offerings and gain sustainable competitive advantage.
- May 2023 - Applova Inc., one of the growing leaders in restaurant digital ordering technology, announced a collaboration with Samsung Electronics America Inc. to introduce the all-inclusive kiosk, which will feature advanced contactless ordering and payment solutions. This complete solution enables restaurants, including QSRs, cafés, and casual diners, to improve operations, increase sales, and meet profit objectives.
- July 2022 - Acrelec, a global technology firm specializing in restaurant hardware, software, and service solutions, has merged with NCR Corporation, a renowned corporate technology supplier. Customers of NCR will be able to utilise Acrelec's extensive array of drive-thru, digital signage, and kiosk solutions for restaurants as a result of the integration.
Kiosk Market Leaders
-
Samsung Electronics
-
NCR Corporation
-
IER SAS
-
KIOSK Information Systems
-
Nexcom International Co. Ltd
*Disclaimer: Major Players sorted in no particular order
Kiosk Market News
- May 2023 - Samsung Electronics announced the global release of the KMC-W, a Windows-based upgrade to the Samsung Kiosk. The new Kiosk model has an interactive 24-inch display with increased software compatibility for advanced self-service display technologies for the food and beverage, retail, travel, and healthcare industries.
- May 2023 - AxioBiosolutions, one of the leading medical technology companies, has launched ASK(AxiostatSurakshaKavach) MIL Kiosk in collaboration with Olive Planet in a revolutionary move to empower armed forces with advanced medical technology for bleeding control. This control kit has been thoughtfully curated in line with Axio's vision to redefine the standards of emergency medical care for the frontline soldiers.
Kiosk Market Report - Table of Contents
1. INTRODUCTION
- 1.1 Study Assumptions and Market Definition
- 1.2 Scope of the Study
2. RESEARCH METHODOLOGY
3. EXECUTIVE SUMMARY
4. MARKET INSIGHT
- 4.1 Market Overview
- 4.2 Industry Value Chain Analysis
-
4.3 Industry Attractiveness - Porter's Five Forces Analysis
- 4.3.1 Bargaining Power of Suppliers
- 4.3.2 Bargaining Power of Consumers
- 4.3.3 Threat of New Entrants
- 4.3.4 Intensity of Competitive Rivalry
- 4.3.5 Threat of Substitute Products
- 4.4 Impact of COVID-19 on the Market
5. MARKET DYNAMICS
-
5.1 Market Drivers
- 5.1.1 Growing Number of ATMs and Kiosk across Asia Pacific
- 5.1.2 Advances in Technology are Enabling Compelling Design of Interactive Kiosks
-
5.2 Market Restraints
- 5.2.1 High Cost Associated with Installation and Maintenance of the Systems
6. MARKET SEGMENTATION
-
6.1 By Type
- 6.1.1 Bank Kiosks
- 6.1.2 Vending Kiosks
- 6.1.3 Ticketing Kiosks
- 6.1.4 Patient Interactive Kiosks
- 6.1.5 Casino kiosks
- 6.1.6 Information Kiosks
- 6.1.7 Other Types
-
6.2 By End-user Industry
- 6.2.1 Banking & Financial Services
- 6.2.2 Healthcare
- 6.2.3 Retail
- 6.2.4 Hospitality
- 6.2.5 Transportation
- 6.2.6 Other End -user Industries
-
6.3 By Geography
- 6.3.1 North America
- 6.3.1.1 United States
- 6.3.1.2 Canada
- 6.3.2 Europe
- 6.3.2.1 United Kingdom
- 6.3.2.2 Germany
- 6.3.2.3 France
- 6.3.2.4 Rest of Europe
- 6.3.3 Asia Pacific
- 6.3.3.1 China
- 6.3.3.2 India
- 6.3.3.3 Japan
- 6.3.3.4 Rest of Asia Pacific
- 6.3.4 Latin America
- 6.3.5 Middle East and Africa
7. COMPETITIVE LANDSCAPE
-
7.1 Company profiles
- 7.1.1 Samsung Electronics
- 7.1.2 NCR Corporation
- 7.1.3 IER SAS
- 7.1.4 KIOSK Information Systems
- 7.1.5 Nexcom International Co. Ltd
- 7.1.6 Slabb Inc.
- 7.1.7 Shenzhen Hunghui IT Co. Ltd
- 7.1.8 SZZT Electronics Co. Ltd
- 7.1.9 Guangzhou LiQi Intelligent Technology Co.
- *List Not Exhaustive
8. INVESTMENT ANALYSIS
9. MARKET OPPORTUNITIES AND FUTURE TRENDS
Kiosk Industry Segmentation
A kiosk is a physical unit that provides a service and displays information. Kiosks may be either unmanned or manned (either digital or non-digital). Kiosks are majorly installed at locations with a high movement of people. For instance, unmanned kiosks in a shopping mall are installed near the entrance to guide people with promotional offer information and provide them with directions. Kiosks that offer customers a variety of self-service features are gaining full acceptance at hotel check-ins, retail sales check-outs, etc.
The Kiosk Market is Segmented By Type (Bank Kiosks, Vending Kiosks, Ticketing Kiosks, Patient Interactive Kiosks, Casino kiosks, Information Kiosks), By End-user Industry (Banking & Financial Services, Healthcare, Retail, Hospitality, Transportation), By Geography (North America (United States, Canada), Europe (United Kingdom, Germany, France, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia Pacific), Latin America, Middle East and Africa). The market sizes and forecasts are provided in terms of value in USD million for all the above segments.
| By Type | Bank Kiosks | |
| Vending Kiosks | ||
| Ticketing Kiosks | ||
| Patient Interactive Kiosks | ||
| Casino kiosks | ||
| Information Kiosks | ||
| Other Types | ||
| By End-user Industry | Banking & Financial Services | |
| Healthcare | ||
| Retail | ||
| Hospitality | ||
| Transportation | ||
| Other End -user Industries | ||
| By Geography | North America | United States |
| Canada | ||
| By Geography | Europe | United Kingdom |
| Germany | ||
| France | ||
| Rest of Europe | ||
| By Geography | Asia Pacific | China |
| India | ||
| Japan | ||
| Rest of Asia Pacific | ||
| By Geography | Latin America | |
| Middle East and Africa |
Kiosk Market Research FAQs
How big is the Kiosk Market?
The Kiosk Market size is expected to reach USD 32.11 billion in 2024 and grow at a CAGR of 12.29% to reach USD 57.32 billion by 2029.
What is the current Kiosk Market size?
In 2024, the Kiosk Market size is expected to reach USD 32.11 billion.
Who are the key players in Kiosk Market?
Samsung Electronics, NCR Corporation, IER SAS, KIOSK Information Systems and Nexcom International Co. Ltd are the major companies operating in the Kiosk Market.
Which is the fastest growing region in Kiosk Market?
Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029).
Which region has the biggest share in Kiosk Market?
In 2024, the Asia Pacific accounts for the largest market share in Kiosk Market.
What years does this Kiosk Market cover, and what was the market size in 2023?
In 2023, the Kiosk Market size was estimated at USD 28.60 billion. The report covers the Kiosk Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Kiosk Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.
Kiosk Industry Report
Statistics for the 2024 Kiosk market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Kiosk analysis includes a market forecast outlook to 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.
