North America Chatbot Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

The North America Chatbot market is segmented by Enterprise Size ( Small and Medium Enterprises and Large Enterprises), by End-User Vertical (Retail, BFSI, Healthcare, IT and Telecom, and Travel and Hospitality), and by Country ( United States, Canada). The market sizes and forecasts are provided in terms of value (in USD million) for all the above segments.

North America Chatbot Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

North America Chatbot Industry Overview

  • The North America Chatbot market is highly fragmented and consists of a significant number of global and regional players. These players account for a considerable share of the market and focus on expanding their client base across the globe. To remain competitive during the forecast period, these companies will invest in R&D, strategic alliances, and other organic and inorganic growth strategies.
  • In October 2022, Infobip, a global cloud communication platform and leader in omnichannel engagement, announced the launch of an AI-powered chatbot for Uber. The chatbot is a world first because it lets people book rides through WhatsApp. This makes booking rides easy.
  • In June 2022, Glia, a New York-based fintech, announced the acquisition of Finn AI, the artificial intelligence-powered chatbot platform for banks and credit unions. The acquisition will enable Gila to make virtual assistants "mainstream" for financial services companies.

North America Chatbot Market Leaders

  1. Amplify.ai

  2. Beep Boop

  3. Bottr

  4. Chatfuel

  5. Google LLC

  6. *Disclaimer: Major Players sorted in no particular order
North America Chatbot Market  Concentration