North America Managed Services Market Size (2024 - 2029)

The North America Managed Services Market is experiencing significant growth, driven by the evolving IT infrastructure landscape, particularly among small and medium enterprises that are increasingly outsourcing cybersecurity solutions. The market's expansion is supported by the integration of tailored IT solutions that address complex business challenges throughout the business lifecycle. However, challenges such as reliability concerns and the critical nature of the services provided may impact the market's growth trajectory. The shift towards remote work, accelerated by the COVID-19 pandemic, has further influenced the demand for managed services, as organizations adapt to new employer expectations and telework policies.

Market Size of North America Managed Services Industry

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North America Managed Services Market Size
Study Period 2019 - 2029
Base Year For Estimation 2023
Market Size (2024) USD 66.80 Billion
Market Size (2029) USD 108.24 Billion
CAGR (2024 - 2029) 10.13 %
Market Concentration Low

Major Players

North America Managed Services Market Major Players

*Disclaimer: Major Players sorted in no particular order

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North America Managed Services Market Analysis

The North America Managed Services Market size is estimated at USD 66.80 billion in 2024, and is expected to reach USD 108.24 billion by 2029, growing at a CAGR of 10.13% during the forecast period (2024-2029).

The North America Managed Services Market size is estimated at USD 66.80 billion in 2024, and is expected to reach USD 108.24 billion by 2029, growing at a CAGR of 10.13% during the forecast period (2024-2029).

  • The North American market is growing due to the changing landscape of IT infrastructure, especially in small and medium enterprises (SMEs), which continually focus on outsourcing cybersecurity solutions. For instance, KPaul Properties LLC, one of the emerging manufacturers and distributors of IT supplies in the United States, onboarded Fujitsu to replace a physical server with a virtualized environment. This reduced the company's cost by around 15% and delivered 95% uptime.
  • According to Solarwinds, in North America, server and storage hardware, endpoint devices, and networking gear solution offerings dominate among MSPs, especially in the United States. Though managed security offerings may be lacking, most solution providers offer security point products in network and endpoint hardware and software.
  • In the region, companies are integrating IT solutions tailored to business needs by providing a full assessment of the IT environment and delivering the solutions needed to solve complex business challenges at every stage of the business lifecycle. For instance, Managed Solution, a US company, integrated technical skillsets and the required resources to discover challenges, diagnose problem areas, and custom design, deliver, and execute a comprehensive technology roadmap based on needs, making customers more secure, compliant, and efficient.
  • Although managed services offer various benefits, specific challenges, like reliability concerns, may obstruct the market's growth over the forecast period. The process of hiring an MSP to host critical business infrastructure involves a belief in the providers' business relationship. In case of any failure by providers to sustain in the competitive market, enterprises relying upon them may have to entirely replace web hosting, emails, calendars, and other critical pieces of infrastructure, without which it is not possible to conduct business.
  • The COVID-19 pandemic increased the number of organizations working remotely in the United States. According to ALM Media Properties LLC, an estimated 58% of American knowledge workers work remotely. This number is increasing by more than 30% from pre-COVID-19 averages and dwarfs previous figures that reported roughly 7% of the US' 140 million civilian employees worked from home. This mass exodus from the conventional workplace has been a welcome shift in many organizations' employer expectations and telework policies.

North America Managed Services Industry Segmentation

Managed service is the practice of outsourcing, on a proactive basis, certain processes and functions intended to improve operations and cut expenses. It simplifies IT operations, increases user satisfaction, and improves service quality while reducing operating costs. Managed services options range from short-term post-go-live assistance to long-term application operations.

The North American managed services market is segmented by deployment (on-premise and cloud), type (managed data center, managed security, managed communications, managed network, managed infrastructure, and managed mobility), enterprise size (small enterprises, medium enterprises, and large enterprises), end-user vertical (BFSI, IT and telecom, healthcare, entertainment and media, retail, manufacturing, government, and other end-user verticals), and country.

By Deployment
On-premise
Cloud
By Type
Managed Data Center
Managed Security
Managed Communications
Managed Network
Managed Infrastructure
Managed Mobility
By Enterprise Size
Small Enterprises
Medium Enterprises
Large Enterprises
By End-user Vertical
BFSI
IT and Telecom
Healthcare
Entertainment and Media
Retail
Manufacturing
Government
Other End-user Verticals
By Country
United States
Canada
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North America Managed Services Market Size Summary

The North America Managed Services Market is experiencing significant growth, driven by the evolving IT infrastructure needs of small and medium enterprises, particularly in the United States. Companies are increasingly outsourcing cybersecurity solutions and integrating IT services tailored to their business requirements. This shift is facilitated by the adoption of virtualized environments and the deployment of comprehensive technology roadmaps, which enhance security, compliance, and operational efficiency. The IT and telecom sectors are pivotal in this growth, with telecom companies under pressure to innovate and reduce costs, leading to a heightened demand for managed services. The transition to software-defined networking and network function virtualization is also contributing to market expansion, as these technologies offer improved efficiency and new revenue opportunities.

In Canada, the managed services market is expanding due to technological advancements, strategic partnerships, and the adoption of multi-cloud environments. The demand for robust IT security solutions is increasing, driven by the need to manage vast amounts of data and ensure secure business operations. Unified Communications as a Service (UCaaS) and cloud-based solutions are gaining traction, offering flexible, consumption-based models. The competitive landscape is marked by the presence of major players like Cisco Systems, IBM, and Microsoft, who are forming strategic collaborations to maintain their market positions. Recent developments, such as Fujitsu's collaboration with Rakuten Mobile and AT&T's enhancement of its Secure Access Service Edge portfolio, highlight the ongoing innovation and strategic partnerships shaping the market.

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North America Managed Services Market Size - Table of Contents

  1. 1. MARKET INSIGHTS

    1. 1.1 Market Overview

    2. 1.2 Industry Value Chain Analysis

    3. 1.3 Industry Attractiveness - Porter's Five Forces Analysis

      1. 1.3.1 Bargaining Power of Suppliers

      2. 1.3.2 Bargaining Power of Buyers

      3. 1.3.3 Threat of New Entrants

      4. 1.3.4 Threat of Substitutes

      5. 1.3.5 Intensity of Competitive Rivalry

    4. 1.4 Assessment of the Impact of COVID-19 on the Market

  2. 2. MARKET SEGMENTATION

    1. 2.1 By Deployment

      1. 2.1.1 On-premise

      2. 2.1.2 Cloud

    2. 2.2 By Type

      1. 2.2.1 Managed Data Center

      2. 2.2.2 Managed Security

      3. 2.2.3 Managed Communications

      4. 2.2.4 Managed Network

      5. 2.2.5 Managed Infrastructure

      6. 2.2.6 Managed Mobility

    3. 2.3 By Enterprise Size

      1. 2.3.1 Small Enterprises

      2. 2.3.2 Medium Enterprises

      3. 2.3.3 Large Enterprises

    4. 2.4 By End-user Vertical

      1. 2.4.1 BFSI

      2. 2.4.2 IT and Telecom

      3. 2.4.3 Healthcare

      4. 2.4.4 Entertainment and Media

      5. 2.4.5 Retail

      6. 2.4.6 Manufacturing

      7. 2.4.7 Government

      8. 2.4.8 Other End-user Verticals

    5. 2.5 By Country

      1. 2.5.1 United States

      2. 2.5.2 Canada

North America Managed Services Market Size FAQs

The North America Managed Services Market size is expected to reach USD 66.80 billion in 2024 and grow at a CAGR of 10.13% to reach USD 108.24 billion by 2029.

In 2024, the North America Managed Services Market size is expected to reach USD 66.80 billion.

North America Managed Services Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)