North America Soft Facility Management Market Size (2024 - 2029)

The North American Soft Facility Management market is experiencing growth driven by the increasing demand for customized solutions and the rising number of commercial and residential buildings. This expansion is further supported by infrastructure development and a focus on integrated facility management services. Long-term service contracts are creating new opportunities, while innovations like mobile robots for cleaning are expected to enhance market potential. Despite the mixed impact of COVID-19, the demand for soft facility management services has rebounded, highlighting a positive trend in market size.

Market Size of North America Soft Facility Management Industry

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North America Soft  Facility Management Market Summary
Study Period 2019 - 2029
Base Year For Estimation 2023
Forecast Data Period 2024 - 2029
Historical Data Period 2019 - 2022
CAGR 3.90 %
Market Concentration Medium

Major Players

North America Soft  Facility Management Market Major Players

*Disclaimer: Major Players sorted in no particular order

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North America Soft Facility Management Market Analysis

The North American Soft Facility Management market is expected to register a CAGR of 3.9% over the next five years. Key soft facility management companies, such as CBRE Group Inc., Sodexo Inc., ISS Global, ION Facility Services Inc., and GDI Integrated Facility Services, are innovating consistently by making significant R&D investments.

  • North America's facility soft management service market growth is attributed to the increasing demand for customized solutions for different in-house and outsourced soft facility management services. Moreover, the rising number of commercial and residential buildings in major cities further drives the need for soft facility management services across the country. Additionally, increased infrastructure development and the increasing focus on integrated facility management services are anticipated to influence market growth positively.
  • Long-term soft facility management services contracts will create new growth opportunities for the market. For instance, ISS extended a partnership agreement with Hewlett Packard Enterprise for the next five years. This partnership aims to deliver a wide range of integrated facility services to HPE's offices and production sites across 51 countries and more than 170 sites. The integrated facility services include technical maintenance, facilities maintenance and repair, catering and hospitality services, landscaping and cleaning services, and a wide variety of support services (helpdesk, shuttle service, etc.).
  • The demand for Soft Facility Management services is growing positively across North America. For instance, ISS's innovation project known as FacilityCobot is to develop a unique mobile robot that can relieve cleaning staff from repetitive or physically exhausting tasks. This first-of-its-kind solution integrates a smart building sensor system with a human-robot interface allowing the robot to work efficiently side by side with cleaning staff in large open-space areas such as canteens and offices. The project has a budget of USD 2.75 million, including USD 1.67 million from the Innovation Fund, and is expected to be completed in next year. These robots used for cleaning practices will bring new growth opportunities to the soft facility management services market.
  • The outbreak of COVID-19 had a mixed business impact on soft facilities management firms. The restrictions on the movement of people resulted in a decline in project work and a decreased level of activity across many customer sites. Significant players in the market studied, such as Mitie, CBRE Group, and others, were adversely affected due to the pandemic lockdown. Post-COVID-19, there is an increasing demand for Soft Facility services, including office cleaning, waste management, gardening, pest control management services, and security guard services.

North America Soft Facility Management Industry Segmentation

North American SFM services involve the management of building upkeep, utilities, waste services, maintenance operations, security, etc.

The study of the SFM market is segmented by type (office support and landscaping services, cleaning services, catering services, security services, and other SFM services), by end-user (commercial, institutional, public/infrastructure, industrial, and other end users), and by geography.

The market sizes and forecasts are provided in terms of value (USD million) for all the above segments.

By Type
Office Support and Landscaping Services
Cleaning Services
Catering Services
Security Services
Other Soft FM Services
By End User
Commercial
Institutional
Public/Infrastructure
Industrial
Other End Users
By Geography
United States
Canada
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North America Soft Facility Management Market Size Summary

The North American soft facility management market is poised for steady growth, driven by the increasing demand for tailored solutions in both in-house and outsourced services. This demand is further fueled by the rising number of commercial and residential buildings in major urban areas, alongside a surge in infrastructure development. Key players in the market, such as CBRE Group Inc., Sodexo Inc., and ISS Global, are actively investing in research and development to innovate and enhance their service offerings. The market is also witnessing a shift towards integrated facility management services, which are expected to contribute positively to its expansion. Long-term contracts, like the one between ISS and Hewlett Packard Enterprise, are creating new growth avenues by providing a comprehensive range of services, including technical maintenance, catering, and cleaning.

The impact of COVID-19 on the soft facility management sector was mixed, with initial declines in activity due to restrictions. However, the post-pandemic period has seen a resurgence in demand for services such as office cleaning and waste management. The healthcare sector, in particular, is emerging as a significant driver of market growth, with increased healthcare expenditure and infrastructure investments. Projects like ISS's expansion in Turkey and the construction of new hospitals in the United States highlight the growing need for facility management services. Additionally, the rise in construction activities and the demand for cleaning and maintenance services are further propelling the market forward. The market remains moderately fragmented, with ongoing partnerships and advancements among major players, ensuring a competitive landscape.

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North America Soft Facility Management Market Size - Table of Contents

  1. 1. MARKET INSIGHTS

    1. 1.1 Market Overview

    2. 1.2 Industry Attractiveness- Porter's Five Force Analysis

      1. 1.2.1 Bargaining Power of Suppliers

      2. 1.2.2 Bargaining Power of Consumers

      3. 1.2.3 Threat of New Entrants

      4. 1.2.4 Threat of Substitute Products

      5. 1.2.5 Intensity of Competitive Rivalry

    3. 1.3 Assessment of the Impact of COVID-19 on the Facility Management Industry

  2. 2. MARKET SEGMENTATION

    1. 2.1 By Type

      1. 2.1.1 Office Support and Landscaping Services

      2. 2.1.2 Cleaning Services

      3. 2.1.3 Catering Services

      4. 2.1.4 Security Services

      5. 2.1.5 Other Soft FM Services

    2. 2.2 By End User

      1. 2.2.1 Commercial

      2. 2.2.2 Institutional

      3. 2.2.3 Public/Infrastructure

      4. 2.2.4 Industrial

      5. 2.2.5 Other End Users

    3. 2.3 By Geography

      1. 2.3.1 United States

      2. 2.3.2 Canada

North America Soft Facility Management Market Size FAQs

The North America Soft Facility Management Market is projected to register a CAGR of 3.9% during the forecast period (2024-2029)

ISS Global, ION Facility Services Inc., GDI Integrated Facility Services, CBRE Group Inc. and Sodexo Inc. are the major companies operating in the North America Soft Facility Management Market.

North America Soft Facility Management Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)