Global Pharmaceutical Customer Relationship Management Software Market Size (2024 - 2029)

The Pharmaceutical Customer Relationship Management Software Market is anticipated to experience substantial growth, driven by the increasing demand for CRM solutions due to their ability to streamline healthcare processes, particularly highlighted during the COVID-19 pandemic. The market's expansion is further supported by the rising patient pool with chronic and acute diseases, enhanced client engagement activities, and strategic initiatives by key players in the pharmaceutical industry. Despite these growth drivers, challenges such as limited awareness among healthcare professionals and the high cost of CRM software may impede market expansion.

Market Size of Global Pharmaceutical Customer Relationship Management Software Industry

Pharmaceutical Customer Relationship Management Software Market Size
Study Period 2019 - 2029
Base Year For Estimation 2023
Forecast Data Period 2024 - 2029
CAGR 10.50 %
Fastest Growing Market Asia-Pacific
Largest Market North America

Major Players

Global Pharmaceutical Customer Relationship Management Software Market Major Players

*Disclaimer: Major Players sorted in no particular order

Pharmaceutical CRM Software Market Analysis

The Pharmaceutical Customer Relationship Management Software Market is expected to grow at a significant CAGR of 10.5% during the study period (2022-2027).

The emergence of the COVID-19 pandemic harmed the world economy and the healthcare system. There is a need to streamline the healthcare process during the COVID-19 times. A CRM software streamlines rapid point-of-care and Polymerase Chain Reaction (PCR) testing for laboratories, private employers, government agencies, and COVID-19 testing centers and offers a system that expedites vaccine administration, distribution, and reporting indicating the benefits of CRM software during the COVID-19 times. For instance, in September 2021, Salesforce launched Health Cloud 2.0, a technology designed to empower businesses and governments to deliver better health and safety for their employees, customers, and communities. It enables robust and scalable COVID-19 safety protocols for in-person attendees, including managing proof of vaccination, integrating with testing vendors, and delivering automated personalized communications throughout the process to help ensure a safer environment for attendees, staff, and the community. Thus, COVID-19 has surged the demand for CRM software, thus significantly impacting the market growth.

The factors propelling the studied market growth are the rising patient pool associated with the growing burden of chronic and acute diseases, the rise in client engagement activities, and the growing pharmaceutical industry. Additionally, CRM software launches and strategic initiatives by key market players are expected to contribute to significant market growth.

The growing burden of chronic diseases such as cancer, HIV, and cardiac diseases is increasing the demand for CRM software, which helps prepare healthcare organizations to take action for a given service or procedure. For instance, According to a study published by the British Heart Foundation in July 2020, there were approximately 7.5 million people with heart disease in the United Kingdom and nearly 170,000 deaths each year, an average of 460 fatalities each day or one death every three minutes happen in the United Kingdom due to cardiovascular disorders (CVDs). Due to the high burden of chronic diseases, pharmaceutical companies need to bring targeted medicine based on the data pool generated by CRM software. Therefore, the benefits of CRM software for the pharmaceutical industry are expected to boost the studied market globally.

According to the article 'Validity Launches 2022 State of CRM Data Health Report, Finds Data Confidence Does Not Match Reality,' published in February 2022, a survey was conducted for more than 1,200 CRM users and stakeholders across the United States, United Kingdom, and Australia. They reported that 57% expect their company to increase data management budgets in 2022, while 56% of those who do not currently have a full-time employee(s) dedicated to CRM data quality have active plans to make hires in the next 6 months. This trend indicates that there will be an increasing demand for CRM software as organizations are finding the benefits of the data pool generated by CRM software, thus, expecting the market to be highly driven during the study period.

Additionally, strategic initiatives by key market players enhancing CRM software implementation for the pharmaceutical industry will also boost the studied market growth. For instance, in February 2022, Customer times has recently undertaken projects with three global consumer health organizations in Western Europe to increase their existing OTC and prescription drug business segments and facilitate expansion into new, rapidly growing markets. For the streamlined workflow for these projects, Customertimes will be implementing CRM solutions for multichannel pharmacy and HCP engagement, thus increasing the demand for CRM software and driving the market.

Therefore, owing to the aforementioned factors, the studied market is expected to grow significantly during the study period. However, limited awareness about CRM software among healthcare professionals and the high price associated with this software is expected to hinder the market growth during the forecast period.

Pharmaceutical CRM Software Industry Segmentation

As per the scope of the report, CRM is a technology used to manage an organization's interactions with current and potential clients. A CRM tool helps companies streamline processes and improve profitability, most often organizing specific areas like contact management, sales management, agent productivity, and more. The Pharmaceutical Customer Relationship Management Software Market is Segmented by Product Type (On-Premise and Cloud), Size (Large Enterprises and Medium and Small Enterprises), and Geography (North America, Europe, Asia Pacific, Middle-East and Africa, and South America). The market report also covers the estimated market sizes and trends for 17 countries across major global regions. The report offers the value (in USD million) for the above segments.

By Product Type
On-Premise
Cloud
By Size
Large Enterprises
Medium and Small Enterprises
Geography
North America
United States
Canada
Mexico
Europe
Germany
United Kingdom
France
Italy
Spain
Rest of Europe
Asia-Pacific
China
Japan
India
Australia
South Korea
Rest of Asia-Pacific
Middle-East and Africa
GCC
South Africa
Rest of Middle-East and Africa
South America
Brazil
Argentina
Rest of South America
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Global Pharmaceutical Customer Relationship Management Software Market Size Summary

The Pharmaceutical Customer Relationship Management (CRM) Software Market is poised for substantial growth, driven by the increasing demand for streamlined healthcare processes and enhanced client engagement in the pharmaceutical industry. The COVID-19 pandemic has underscored the importance of CRM software in managing rapid testing, vaccine distribution, and patient communication, thereby accelerating market expansion. The rising prevalence of chronic diseases, such as cancer and cardiovascular disorders, necessitates the use of CRM systems to manage patient data and facilitate targeted therapies. This demand is further bolstered by strategic initiatives and software launches by key market players, which are expected to significantly contribute to market growth during the forecast period.

In North America, the market is expected to experience lucrative growth due to the increasing patient pool, heightened demand for client engagement, and a robust pharmaceutical industry. The United States, in particular, is anticipated to hold a significant market share, driven by substantial research and development expenditures and strategic partnerships aimed at enhancing CRM software deployment in healthcare organizations. The fragmented and moderately competitive nature of the market sees key players like Kapture, Medsimo Technologies, and Actis Sales Technologies adopting strategies such as mergers and acquisitions to bolster market growth. The introduction of cloud-based solutions and new software offerings further supports the market's expansion, providing flexible, cost-effective, and scalable options for healthcare organizations.

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Global Pharmaceutical Customer Relationship Management Software Market Size - Table of Contents

  1. 1. MARKET DYNAMICS

    1. 1.1 Market Overview

    2. 1.2 Market Drivers

      1. 1.2.1 Increaisng Patient Pool and Demand for Client Engagement

      2. 1.2.2 Growing Pharmaceutical Industry

    3. 1.3 Market Restraints

      1. 1.3.1 High Price and Lack of Awareness about CRM Software

    4. 1.4 Porter's Five Forces Analysis

      1. 1.4.1 Threat of New Entrants

      2. 1.4.2 Bargaining Power of Buyers/Consumers

      3. 1.4.3 Bargaining Power of Suppliers

      4. 1.4.4 Threat of Substitute Products

      5. 1.4.5 Intensity of Competitive Rivalry

  2. 2. MARKET SEGMENTATION (Market Size by Value - in USD Million)

    1. 2.1 By Product Type

      1. 2.1.1 On-Premise

      2. 2.1.2 Cloud

    2. 2.2 By Size

      1. 2.2.1 Large Enterprises

      2. 2.2.2 Medium and Small Enterprises

    3. 2.3 Geography

      1. 2.3.1 North America

        1. 2.3.1.1 United States

        2. 2.3.1.2 Canada

        3. 2.3.1.3 Mexico

      2. 2.3.2 Europe

        1. 2.3.2.1 Germany

        2. 2.3.2.2 United Kingdom

        3. 2.3.2.3 France

        4. 2.3.2.4 Italy

        5. 2.3.2.5 Spain

        6. 2.3.2.6 Rest of Europe

      3. 2.3.3 Asia-Pacific

        1. 2.3.3.1 China

        2. 2.3.3.2 Japan

        3. 2.3.3.3 India

        4. 2.3.3.4 Australia

        5. 2.3.3.5 South Korea

        6. 2.3.3.6 Rest of Asia-Pacific

      4. 2.3.4 Middle-East and Africa

        1. 2.3.4.1 GCC

        2. 2.3.4.2 South Africa

        3. 2.3.4.3 Rest of Middle-East and Africa

      5. 2.3.5 South America

        1. 2.3.5.1 Brazil

        2. 2.3.5.2 Argentina

        3. 2.3.5.3 Rest of South America

Global Pharmaceutical Customer Relationship Management Software Market Size FAQs

The Global Pharmaceutical Customer Relationship Management Software Market is projected to register a CAGR of 10.5% during the forecast period (2024-2029)

Kapture, Medsimo Technologies, Actis Sales Technologies, Synergistix Inc. and SoftDent are the major companies operating in the Global Pharmaceutical Customer Relationship Management Software Market.

Pharmaceutical Customer Relationship Management Software Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)