Market Trends of Professional Headset Industry
This section covers the major market trends shaping the Professional Headset Market according to our research experts:
United Communications to Hold Significant Share
- Voice quality is becoming crucial with the increasing product launches by the enterprises for applications such as softphones, audio, video, and Web conferencing through their company’s network and using multiple enterprise devices such as PCs, notebooks, and mobile phones. The role of office headsets in the UC space will be vital to not only enhance voice quality but also standardize it across multiple UC applications and devices.
- Headset vendors are already introducing a growing portfolio of UC headsets that include higher audio bandwidth, superior noise cancellation, and speech recognition capability
- Call centres are mainly opting for UC and business headsets owing to benefits that they bring to their business processes, such as increased productivity levels of employees and efficient communication with clients.
- UC-enabled headsets support the use of a variety of personal devices such as laptops, tablets, and smartphones. These headsets enable all employees working from home to attend calls, video conferences, and meetings with clients with convenience without external disturbances.
- Moreover, most of the organizations are opting for cost optimization strategies and seek to a reduce the need for office space by adopting the work culture that promotes work from home and BYOD policies. These policies encourage employees to choose devices that eliminate external disturbances for effective communication over calls and improved efficiency while performing office-related tasks.
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Asia-Pacific to Hold Major Share
- Several emerging countries, mainly China and India, are focusing on the development of infrastructure to boost several businesses and develop their economic position in the global marketplace. The Indian government is encouraging small & medium enterprises to adopt the latest technologies that help increase output and generate profits.
- The rapidly growing events market in the region owing to the rise in the number of sponsors, enhanced reach among the youth population, and an increase in inclination toward entrepreneurship among youth is driving the adoption of professional headsets.
- The rise in popularity across the continent of the regional live music scene has been remarkable, with every country seeing steady growth not just in the number of events being held, but in the revenue made from them.
- Further, the strong demand for business process outsourcing in the region has majorly driven the demand fro professional headset in the region. Currently, India dominates the business process outsourcing market in the region. India's BPO industry is mature and handles a plethora of primary and secondary (non-core) business tasks. It includes customer call centers, IT system development, IT infrastructure and technical support, among others. This increase in interactions through audio and video conferencing in these tasks increases the demand for a professional headset market.
- Furthermore, the upcoming sports events such as the 2020 Olympic Games in Japan, ICC World T20 in Australia, Paralympic Games in Japan among others in the region would further boost the adoption of the professional headset.
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