South Africa E-Commerce Market Size (2024 - 2029)

The e-commerce market size in South Africa is experiencing significant growth, driven by the shift from traditional retail due to pandemic-related restrictions. The increased adoption of smart devices and enhanced internet connectivity have facilitated this expansion, alongside the integration of advanced technologies like cloud computing and artificial intelligence. Digital payment methods, including electronic wallets and bank transfers, are becoming increasingly popular, further supporting the market's growth. The convenience of online shopping, amplified by smartphone penetration, continues to attract consumers, solidifying e-commerce as a dominant retail channel in the country.

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Market Size of South Africa E-Commerce Industry

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South Africa E-Commerce Market Size
Study Period 2019 - 2029
Base Year For Estimation 2023
Forecast Data Period 2024 - 2029
Historical Data Period 2019 - 2022
CAGR 12.50 %
Market Concentration Medium

Major Players

South Africa E-Commerce Market Major Players

*Disclaimer: Major Players sorted in no particular order

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South Africa E-commerce Market Analysis

E-commerce is growing at an unprecedented rate in South Africa. According to Business Insider, this surge was mostly influenced by restrictions placed on traditional retail outlets, which resulted in a 30% fall in in-store shopping. While several sectors of the economy were hamstrung by various degrees of lockdown in 2020, internet retailers saw a surge in sales as South Africans opted for home delivery over shopping malls and stores. Further, the market is expected to grow at a CAGR of 12.5% during the forecast period (2022 - 2027).

  • The proliferation of smart devices and the expansion of internet connectivity has created an e-commerce platform. Apart from that, increasing integration of e-commerce platforms with various advanced technologies such as cloud computing, artificial intelligence, and predictive analytics is also driving the growth of the South African e-commerce market.
  • Based on the payment mode, various digital payments such as bank transfers, cards, cash on delivery (COD), direct delivery, electronic wallet, etc., are becoming more popular in South African countries.
  • Consumers also use electronic wallet services and EFT for online payments. Moreover, with an e-wallet, customers can receive, store, and use the money on their mobile phones with or without internet access. South Africans are familiar with online shopping, experience the convenience of online shopping, and may shop online more often in the future.
  • Smartphone penetration is also playing a very important role in shopping trends. This is due to the fact that convenience is another major reason why people choose to shop online. They have access to a wide range of products to compare reviews and can instantly satisfy their purchase with the click of a button. With flexible alternatives to traditional courier services, South Africa can continue to grow e-commerce by ensuring that deliveries are not missed.
  • E-commerce is one of the few sectors in COVID-19 where consumer interaction has increased. In South Africa, the lockdowns in 2020 have made online shopping a trend. These lockdowns or home orders highlight the value of e-commerce as consumers are forced to stay home and find other digital shopping options in South Africa.

South Africa E-commerce Industry Segmentation

E-commerce refers to any form of commerce that takes place online. This is defined as buying and selling goods over the internet on any device. E-commerce is typically categorized into two different models, B2B and B2C, based on the type of participants involved in the transaction. The market studied includes segmentation based on the categories based on different product types, and also the market studied briefs about the COVID-19 impact on the country and current ongoing e-commerce trends as well.

By B2C ecommerce
Market size (GMV) for the period of 2017-2027
Market Segmentation - by Application
Beauty and Personal Care
Consumer Electronics
Fashion and Apparel
Food and Beverage
Furniture and Home
Others (Toys, DIY, Media, etc.)
By B2B ecommerce
Market size for the period of 2017-2027
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South Africa E-Commerce Market Size Summary

The e-commerce sector in South Africa is experiencing rapid growth, driven by increased smartphone penetration and the expansion of internet connectivity. The shift from traditional retail to online shopping was significantly accelerated by the COVID-19 pandemic, as lockdowns forced consumers to seek alternative shopping methods. This transition has been further supported by the integration of advanced technologies such as cloud computing, artificial intelligence, and predictive analytics into e-commerce platforms. The convenience of online shopping, coupled with the rise of digital payment methods like electronic wallets and bank transfers, has made e-commerce an attractive option for South African consumers. As a result, the market is poised for continued expansion, with a focus on enhancing user experiences and leveraging mobile optimization to cater to the mobile-first population.

The South African e-commerce landscape is moderately fragmented, with both established players and new entrants driving innovation and competition. Retailers are increasingly adopting hybrid models that combine online and offline strategies to provide a seamless omnichannel experience. The government's efforts to promote digital skills and connectivity through initiatives like the Digital Economy Master Plan are expected to further bolster the sector. Notable developments, such as the establishment of new distribution centers and the expansion of e-commerce businesses, highlight the growing importance of online retail in the country's economy. As South Africa continues to embrace digital transformation, the e-commerce market is set to capitalize on the opportunities presented by a connected and tech-savvy consumer base.

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South Africa E-Commerce Market Size - Table of Contents

  1. 1. MARKET INSIGHTS

    1. 1.1 Market Overview

    2. 1.2 Industry Attractiveness-Porter's Five Force Analysis

      1. 1.2.1 Bargaining Power of Suppliers

      2. 1.2.2 Bargaining Power of Buyers/Consumers

      3. 1.2.3 Threat of New Entrants

      4. 1.2.4 Threat of Substitute Products

      5. 1.2.5 Intensity of Competitive Rivalry

    3. 1.3 Key market trends and share of e-commerce of total Retail sector

    4. 1.4 Impact of COVID-19 on the e-commerce sales

  2. 2. Market Segmentation

    1. 2.1 By B2C ecommerce

      1. 2.1.1 Market size (GMV) for the period of 2017-2027

      2. 2.1.2 Market Segmentation - by Application

        1. 2.1.2.1 Beauty and Personal Care

        2. 2.1.2.2 Consumer Electronics

        3. 2.1.2.3 Fashion and Apparel

        4. 2.1.2.4 Food and Beverage

        5. 2.1.2.5 Furniture and Home

        6. 2.1.2.6 Others (Toys, DIY, Media, etc.)

    2. 2.2 By B2B ecommerce

      1. 2.2.1 Market size for the period of 2017-2027

South Africa E-Commerce Market Size FAQs

The South Africa E-Commerce Market is projected to register a CAGR of 12.5% during the forecast period (2024-2029)

Superbalist.com, Takealot Online (Pty) Ltd., Decathlon, Sofresh and Care to beauty are the major companies operating in the South Africa E-Commerce Market.

E-commerce in South Africa Market Report Snapshots

South Africa E-Commerce Market Analysis - Growth Forecast, Size & Industry Report (2024 - 2029)