Market Trends of Text Analytics Industry
Retail and E-commerce to Hold a Significant Share in Text Analytics Market
- In retail, text analytics plays an important role in analyzing customer behavior and predicting consumer nature, which is likely to drive the market in the industry. By adopting text analytics, organizations can provide personalized schemes and discounts to their customers using their historical trends.
- Text analytics solutions for retailers and the e-commerce industry allow to process and analyze text data from multiple sources. Turn ratings, suggestions, social media posts, news, and more into actionable insights. The organizations listen to customers, understand their needs and dislikes, and turn them into targeted sources of improvement.
- Furthermore, it helps customers and companies to compare all competitive solutions and products and check how close they are to each other. And identify similar features and use the insights to differentiate their offering as compared to competitors.
- Retailers use social media platforms as a key source to acquire data to utilize text analytics, anticipate demand and supply, and enhance the customer experience. The shopping experience is one of the important factors in online merchants' sales. E-commerce companies are prioritizing shopping experiences to compete with the top online retailers through Text analytics applications because it is a quick and effective method for discovering how users feel and consider purchasing from online stores.
- Retailers need the integration of insights and A.I. necessary for perceiving intent and prescribing targeted responses. Retail companies need to centralize access to vast amounts of data siloed across I.T., marketing, sales, call centers, and third-party sources to identify their customers' behaviors, wants, and needs.
- The e-commerce industry is growing worldwide, and many small-scale companies are emerging in the market, which is creating a demand for text analysis solution providers because of its application for the e-commerce business growth by offering products more accurately according to the customers' demand. For example, in November 2022, the U.S. Census Bureau estimated that the U.S. retail e-commerce sales for the third quarter of 2022 were USD 265.9 billion, which increased by 3% from the second quarter of 2022.
- This text analysis software enables the retailer to understand the shift toward customers' behavior, their demands, the pattern of what they need, and customers' emotions. Moreover, it helps to make data-driven decisions for enhancing customer services.
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North America to Execute a Significant Market Share
- The United States is a prominent market in the North American region due to the growing adoption of text analytics solutions across end-user industries, such as BFSI, retail, and healthcare. The region is a pioneer in adopting advanced technologies, thereby driving the market's growth.
- The rising investments in emerging technologies, like AI and machine learning, are expected to create scope for the market. Additionally, the United States has a strong foothold on text analytics vendors, contributing to the market's growth. Some include IBM Corporation, SAS Institute Inc., Luminoso Technologies Inc., and Microsoft Corporation.
- The region consists of two major developed economies of the world such as the USA and Canada. In the USA, the digitalization of the healthcare industry is trending and creating an opportunity for the text analytics market because of its application in providing valuable insights to healthcare companies to better their customer services.
- For instance, in December 2022, Tampa General Hospital and Palantir Technologies Inc, a developer of operating systems for the contemporary enterprise, partnered to enhance patient care by deploying data and analytics through a connected hospital platform aimed at fostering excellence in operational, research, and clinical care. Through this collaboration, Tampa General would use Palantir Foundry as the basis of its data platform, harnessing AI capabilities to support crucial frontline decision-making and advancing its goal of becoming a creative and safe academic health system in the country.
- Additionally, academic institutions have become involved in the text mining initiative in the region. For instance, in the United States, the University of California, Berkeley School of Information is developing a program, BioText, to assist biology researchers in text mining and analysis.
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