Market Trends of UCaaS in Banking Industry
This section covers the major market trends shaping the Unified Communication-as-a-Service in Banking Market according to our research experts:
Proliferation of Cloud Based Ecosystem to Drive the Market Growth
- Enterprises are searching for ways that cut down on expenses and has the potential to generate internal revenues. Making essential files and data accessible through the cloud was found to be a feasible solution, which in turn has led to the proliferation of the BYOD trend. The banks are quickly following suit, and given the globalized nature of their business, remote access of data becomes an essential feature for this industry. A cloud report published by Rightscale in 2018, stated that more than 68% of running applications used for communication are built on Cloud services of Amazon (AWS).
- Encouraging employees to bring their own devices is an efficient way of adding capacity to IT infrastructure. This will enable employees to work away from the office while still being able to access the system over the internet by accessing data and files they need. For instance, Team Sites comes with Office 365 and allows employees to edit the documents simultaneously while being in different locations, and taking part in online conferences.
- A new report from iPass, a commercial Wi-Fi network service provider, indicates that 70% of mobile workers adapt their companies' bring your own device (BYOD) policies. For some, BYOD is a must. This trend will also get increasingly reflected in the banking industry, as the lines between office and private spaces get blurred.
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North America to Remain the Largest Market for UCaaS in Banking Industry
- The region of North America is a major revenue contributor and will lead the global UCaaS market in the banking industry during the forecast period, owing to the emergence of huge tech-savvy employees, high focus on innovations obtained from research and development and technology, and improved infrastructure in the region. Growth in the investment by enterprises in the banking industry and growing trends of mobility and BYOD is expected to drive the demand for UCaaS market.
- The US is one of the fastest growing markets with many of the major banks of the world headquartered there. The banks in the country are cash rich and tech-savvy and are most likely to adopt any new technology in the unified communications segment.
- Celent estimates that the overall bank IT spending in 2018, is approximately USD 104 billion. Citigroup Inc. estimates that around 20% of the expense budget is dedicated to technology spending, in 2018. Based on the data gathered from a research study on more than 600 end-user organizations in North America, it is understood that around 29% of the organizations are utilizing UCaaS already, by using cloud-based platforms for all of their collaboration needs.
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