Voice Analytics Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

Global Voice Monitoring Analytics Market is Segmented by Component (Solution, Service), Deployment (Cloud, On-premise), Organization Size (SMEs, Large Enterprise), Application (Health Monitoring, Sentiment Analysis, Sales & Marketing, Risk & Fraud Detection, and Call monitoring), End-user Vertical (Retail & E-commerce, Telecom, BFSI, Healthcare, Government & Defense and Other), and Geography (North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa). The market sizes and forecasts are provided in terms of value in USD million for all the above segments.

Voice Analytics Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

Voice Analytics Industry Overview

The importance of voice in a multichannel environment, risk management, a focus on compliance, and competitive market intelligence have all contributed to a growth in demand for the speech analytics market. To counter demand and gain market share, industry vendors are working on collaborations and product innovations that use advanced algorithms and technologies. 

In October 2022, GITEX Global Uniphore, a provider of Conversational AI and Automation, at GITEX Global 2022, formed a strategic collaboration with Avaya, a global provider of solutions to improve and simplify communications and collaboration, to introduce its integrated Conversational AI and communications platform to users throughout the Middle East and African (MEA) region.

Voice Analytics Market Leaders

  1. ThoughtSpot, Inc.

  2. Verint Systems

  3. VoiceSense Ltd

  4. Avaya

  5. VoiceBase, Inc.

  6. *Disclaimer: Major Players sorted in no particular order
Voice Analytics Market Concentration